Motawasel is an online medical consultation service that is exclusive for patients of Dr. Hatem Eleishi who:
One: have been seen previously at the clinic of Dr. Hatem Eleishi either in Cairo or Jeddah
Two: have previously made an online medical consultation with Dr Hatem Eleishi through the online medical consultation platform TABIBAKOM.COM
ON THIS PAGE:
SERVICES PROVIDED THROUGH MOTAWASEL
HOW TO ACTIVATE YOUR MOTAWASEL ACCOUNT
TERMS FOR USE OF MOTAWASEL SERVICE
SERVICES PROVIDED THROUGH MOTAWASEL:
Free Motawasel services:
One: To send pending labs after a visit to the doctor's office or after a Tabibak online meeting that are needed before the doctor will send the prescription to the patient.
Two: To inquire about anything related to the treatment plan within days of the last visit to the clinic for clinic patients or within days of the last online communication for online patients.
Three: To request refill of medications or to request medical reports (this is a free service that you can request any time)
Paid Motawasel services:
One: To send regular follow up labs every 2 to 3 months (or as otherwise agreed) together with the progress of their condition for the doctor’s feedback.
Two: To consult about any new symptoms or any new medical issues that might have happened.
HOW TO ACTIVATE YOUR MOTAWASEL ACCOUNT:
Each patient's file on the electronic database at Dr. Hatem Eleishi Medical Center (DHMC) has, by default, a Motawasel account linked to it. To activate your file's account, you will do the following:
Step 1: you will send a WhatsApp message to the call center to request your Motawasel username and password.
Step 2: The center will send you your username and password together with the link to the homepage of Motawasel service to activate your account and start communicating with the doctor.
TERMS FOR USE OF MOTAWASEL SERVICE
Number 1: Time frame of a Motawasel consultation:
When a new Motawasel communication is initiated by the patient, it is valid for 3 weeks after which it should be closed by the Motawasel service admins or soon, by an automated system.
Number 2: Motawasel is a paid service except in certain situations:
The admins of the service will send a message to patients informing them of the fees. Situations where Motawasel communications are free are mentioned above already. Motawasel fees depend on whether the communication requested is written, by phone or video.
Number 3: The date the Motawasel consultations starts:
A Motawasel consultation starts not on the day the patient sends the consultation but on the day the doctor makes the first response after the fees for the consultation had been settled.
Exception: the two situations where Motawasel consultations are exempted from payment. Here the consultations starts the date the message is sent.
Number 4: Timeline for responding to patients' communications:
It takes a maximum of 2 working days to get the response from the doctor.
Reminder: our working days are Saturday to Wednesday and our off days are Thursday and Friday.
This means that:
The deadline for responding to a message that is sent any time on Saturday is Monday in the evening.
The deadline for responding to a message that is sent any time on Sunday is Tuesday in the evening.
The deadline for responding to a message that is sent any time on Monday is Wednesday in the evening.
The deadline for responding to a message that is sent any time on Tuesday is Saturday in the evening.
The deadline for responding to a message that is sent any time on Wednesday is Sunday in the evening.
The deadline for responding to a message that is sent any time on Thursday or Friday is Monday in the evening.
Number 5: Motawasel is not for emergency situations:
In case of an emergency, the patient is kindly requested to directly head to the emergency room of the nearest hospital
More patients are using Motawasel and depending on it and the center is regularly updating and refining the online platform to add more services to patients through it.